The most important part of your order is the quality of the photo you upload. See our full photo guide.
LIGHTING: The best photos are taken in well lit or natural light settings. Ensure the whole face & neck is visible and not in shadows. Try to avoid bad lighting.
POSE: Take your pet photo at eye level with your pet. Make sure your pet's entire head is in picture (no ears are out of frame). It works best if your pet is looking directly at the camera or looking away from the camera.
QUALITY: Make sure that your photos are in high resolution and not blurry. Close up photos work best so we can see their unique facial features.
COLOUR: Use colour photos to place an order. Make sure that your pet’s colouring is not distorted in the photos.
We accept all cancellation requests made within 2 hours of placing the order, no questions asked.
Any cancellation request sent after this 2 hour window will be accepted at our discretion. If accepted, you will be subject to a 30% cancellation fee. The reason for this is that our artists begin work as soon as you have placed your order.
Orders that have been sent to print cannot be cancelled under any circumstances.